Skip to content
Please check an answer for every question.
Cookie settings

Total may deposit the following categories of cookies: Cookies for statistics, targeted advertising and social networks. You have the possibility to disable these cookies, these settings will only be valid on the browser you are currently using.

Enabling this cookie category allows you to establish statistics of traffic on the site. Disabling them prevents us from monitoring and improving the quality of our services.
Our website may contain sharing buttons to social networks that allow you to share our content on these social networks. When you use these sharing buttons, a link is made to the servers of these social networks and a third-party cookie is installed after obtaining your consent.
Enabling this cookie category would allow our partners to display more relevant ads based on your browsing and customer profile. This choice has no impact on the volume of advertising.

Upgrade my meter

Meter Upgrade Request
Files must be less than 2 MB.
Allowed file types: txt pdf doc docx xls xlsx csv.

* Mandatory fields

Download the guide to smart metering

 

Eligibility

Please note that smart meters are subject to eligibility criteria. If we do not hear from you, we’ll automatically enrol you into our smart meter upgrade programme. You can opt out by emailing your account/meter number to [email protected] or by selecting 'Opt out' on this form.

 

Data Services

Total Gas & Power (TGP) respects customer rights and preferences regarding the use of data from the smart meter at their site, in line with industry rules and regulations. TGP intends to activate meter reading to occur more frequently than each month, for the purposes of: entering into and performing the contract; energy procurement and forecasting; developing our products within the UK energy market. To opt out please email your account/meter number to [email protected] with ‘Opt out of data services’ in the subject line. 

 

Smart Metering Installation Code of Practice (SMICoP)

TGP is a member of SMICoP, which specifies the rules and standards for members to follow when installing a new smart meter to all eligible customers. For further information visit www.smicop.co.uk