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Upgrade my meter

Meter Upgrade Request
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Download the guide to smart metering



Please note that smart meters are subject to eligibility criteria. If we do not hear from you, we’ll automatically enrol you into our smart meter upgrade programme. You can opt out by emailing your account/meter number to [email protected] or by selecting 'Opt out' on this form.


Data Services

Total Gas & Power (TGP) respects customer rights and preferences regarding the use of data from the smart meter at their site, in line with industry rules and regulations. TGP intends to activate meter reading to occur more frequently than each month, for the purposes of: entering into and performing the contract; energy procurement and forecasting; developing our products within the UK energy market. To opt out please email your account/meter number to [email protected] with ‘Opt out of data services’ in the subject line. 


Smart Metering Installation Code of Practice (SMICoP)

TGP is a member of SMICoP, which specifies the rules and standards for members to follow when installing a new smart meter to all eligible customers. For further information visit