What we expect from you

Compliance

It is vital that any customers entering into a supply contract with Total Gas & Power do so having been provided all relevant information to enable them to make an informed and fair decision.

The UK business energy market is dominated by energy brokers, and Total Gas & Power has spent a lot of time developing relationships and working with these brokers to ensure they are offering customers the best level of service. As well as taking strong action on any failings identified, Total Gas & Power also has a program of recognition around those brokers that are shown through the monitoring system to be achieving a high level of performance against our high quality and compliance standards.

Code of Conduct

Any energy broker that works with Total Gas & Power must adhere to our Code of Conduct.

Accreditation

’Accreditation’ is not a guarantee of perfection, but more a reflection that over a given period of time the Broker has been able to maintain an industry leading level of quality and compliance performance. The targets are set at a demanding level, which means a Broker needs to show a real ongoing commitment to compliance excellence to meet them.

Where a Broker achieves the required standard for the periods of time required then they will achieve the following accreditation levels:

  • Platinum - 1 continuous year
  • Gold – 9 continuous months
  • Silver – 6 continuous months
  • Bronze – 3 continuous months

This program officially commenced on the 1st Jan 2017.

Find out more

If you want to find out any more information about this or any other aspect of Total Gas & Power's Sales Compliance Program then please ask your account manager or contact Total Gas & Power at 0333 003 7874 and ask to be passed through to the Total Gas & Power Compliance Team.