Direct Debit

Direct Debit

Setting up a Direct Debit for your payments is easy - and can save you money.

Simply download a Direct Debit mandate below and send the completed copy back to us using the form on this page or emailing it to newstarts@totalgp.com. Alternatively, call our Payment Services Department on 0333 003 7874 (option 1 then option 2). 

 

Download forms:

 

 

Why choose Direct Debit?

1. It's guaranteed

  • Get an immediate money back guarantee from your bank in the event of an error in the payment of your Direct Debit
  • You’ll get advance notice if the date or amount changes - You have the right to cancel at any time
     

2. It can save you money

  • If you pay with Direct Debit, you do not have to pay an admin charge of £20 + VAT per invoice
     

3. It gives you peace of mind and saves time

  • Never forget to pay a bill
  • No more queuing at the bank or filling in cheques
     

 

To read more about the benefits of Direct Debit visit www.directdebit.co.uk

 

Send us your Direct Debit form
A Meter Point Administration Number (MPAN) or Supply Number is a 21-digit reference number for electricity
Meter Point Reference (MPR) is a 10-digits number on gas bill.
Files must be less than 4 MB.
Allowed file types: gif jpg jpeg png pdf doc docx.

Direct Debit FAQs

How do I set up a Direct Debit with you?

You can set up a direct debit over the telephone by calling our Payment Services Department on 0333 003 7874 and choosing option 1 and then option 2. Alternatively you can download a direct debit mandate from our quick links section in the top menu and email a completed copy to newstarts@totalgp.com

When will the Direct Debit be taken from my account?

Direct Debits will be taken 14 days after the date of each invoice but this date will be detailed at the bottom of your invoice.

Should you have a balance outstanding when you set up your Direct Debit, this prior balance will not automatically be claimed. You can arrange for this to be claimed by contacting our Payment Services Department on 0333 003 7874 and choosing option 1 and then option 2 to speak with an advisor.

What if the Direct Debit amount taken isn’t what I think it should be?

The amount that we are debiting from your account will be detailed on your invoice, but should you feel there is a discrepancy and the money has already been taken please notify your bank for an immediate money back guarantee. You can then call our Payment Services Department on 0333 003 7874 and choose option 1 and then option 2 to speak with an advisor.

I don’t want to pay via Direct Debit. What other options do I have?

We accept card payments which can be made on our automated card payment facility by calling 0333 003 7874 and choosing option 1 and then option 1 again, or by speaking to an agent by calling 0333 003 7874 and choosing option 1 and then option 2. 

We also accept payments using the bank giro credit slips that can be found at the bottom of your invoice (if you are not a direct debit customer). You can also pay invoices by bank transfers paid to:

 

Bank Name: HSBC Bank plc

Account Name: TGP EBE Collections

Account No: 81403346

Sort Code: 40 - 02 - 50

BIC: MIDLGB22

IBAN: GB45MIDL40025081403346

 

If this method is used, please email customercare@totalgp.com a remittance slip with the account number and MPR/MPAN.

If I’m leaving, when can I cancel my Direct Debit?

Direct debit is the easiest way for you to pay your final bill so it is advisable to leave your direct debit active until this has been claimed. Please check the bottom of your invoice to make sure that it is the final bill.