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A warm welcome to customers who have joined us from ØRSTED

From large, complex gas and electricity customers to single site businesses, we have been busy preparing for your arrival to ensure we offer you the best possible experience.

For the ease of contacting us, we have created 2 dedicated email addresses for you should you have an urgent enquiry.  If you are a larger business energy user – for example, you use over 10,000,000kWh of energy per year – please email [email protected].  
If you consume less than this and you consider your business to be a small energy user, please email [email protected].  Please include your MPAN or MPRN in all communications to help us to identify you and your account quickly.  Your MPR(N) can be found on your gas invoice and your MPAN can be found on your electricity invoice. 

We will be in touch with you very soon and in the meantime, please visit our customer FAQs.

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