Emergency Essentials

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Gas Emergencies

If you can smell gas and believe there is a gas leak follow these important steps:

• Open doors and windows for ventilation
• Do not turn any electrical switches on or off
• Extinguish all naked flames
• Turn the gas off at the meter/emergency control and leave it off until the escape has been repaired
• Report the gas escape on 0800 111 999
• If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the National Grid engineer arrives

Existing regional telephone numbers will be maintained for at least 12 months from March 2017.

Your local Electricity Network operator:

If you look at your invoice, the reverse side will show you the number which applies to your area. 
Alternatively, to ascertain which area you are in, please look at your Supply Number (MPAN) which can be found on your invoice.

Your Public Electricity Supplier (PES) area is represented by the first two digits of the bottom row of your MPAN, and the corresponding contact numbers are shown below.

Please report to us or to your area PES operator if any of the following incidents occur:

• Electricity meters and associated equipment that are not secure or waterproof
• Overhead lines that are on the ground or have become low enough for the public or vehicles to come in contact with them
• Sparking overhead wires that have become damaged or caught up by broken tree branches
• Damage to equipment or lines
• Broken substation fences or damaged electricity manhole covers in the road or pavement which leave live equipment exposed

If there are cables on or near the ground, please keep clear of them and stop anyone else approaching them. The cables may still be live and able to conduct electricity through damp ground or metallic objects. If these cables are on the public highway or footpaths, dial 999, and report the matter to the police. In the meantime you can help by keeping the public/passers-by away from the area.

Gas Priority Consumer Scheme

Xoserve, the body delivering Gas Transportation services to the Gas Industry, runs a Priority Consumer scheme, where customers, if they fall into certain categories, can get placed on a register. Xoserve will then use this register to try and provide additional help and support to these customers in the event of a Gas Emergency and potential loss or limiting of supply.

If you feel that you company/organization falls into one of the categories below please contact Total Gas & Power and request that we submit your details to Xoserve for entry into the Priority Consumer listings.

Category:

• Category A - Institutions providing care for those to be at risk through age, sickness or infirmity e.g. hospitals, convalescent and nursing homes, homes for the elderly or disabled, where gas is the sole means of heating and not on an interruptible contract. Also, non domestic consumers providing emergency services, who need to continue to use gas to ensure the safety of human life, where the gas supply is not supplied under an interruptible contract, and where no alternative fuel supply is available.
• Category B - Consumers who would have fallen into Category A, but for the fact their gas is supplied under an interruptible contract.
• Category C - Consumers without an alternative fuel source, who use in the course of their business, major items of plant - defined as plant with a capital replacement value exceeding £50 million, which would be severely damaged without a safe run down period