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New Starters (Getting Started)

Thank you for choosing us as your energy supplier. As business energy experts, we pride ourselves on getting things right, first time. This includes getting your account set up so that we invoice you accurately, apply any discounts appropriately, and that we contact you in your preferred manner. However, we do need your help to make this seamless.

Set up your Direct Debit and VAT Declaration in advance 

You will receive our Direct Debit and Declaration of Use forms in your welcome pack. You can either complete and return these to us via the freepost envelopes provided, or download the forms (Direct Debit mandate or VAT Declaration of use) in our Quick Links section and then complete and submit them using the form below. 

Remember, these forms aren't carried over when you change energy supplier so you need to submit them as soon as possible.

New customer registration form
A Meter Point Administration Number (MPAN) or Supply Number is a 21-digit reference number for electricity
Meter Point Reference (MPR) is a 10-digits number on gas bill.
Files must be less than 4 MB.
Allowed file types: gif jpg jpeg png pdf doc docx.
Files must be less than 4 MB.
Allowed file types: gif jpg jpeg png pdf doc docx.

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New Starters FAQs

How do I switch to Total Gas & Power?

Switching to us is easy!

Our team of energy experts will be with you every step of the way throughout the transfer process. To get a quote, give our sales team a call on 0333 003 7874  or complete this quote form.

I’ve just signed a contract with you. What do I need to do with my current supplier?

Once the contract is in place, we will contact your previous supplier to let them know of your intention to leave. Please ensure that you have terminated your contract with your supplier or there may be some delays in transferring your energy supply. 

How do I get my opening read to you?


Around the period of the transfer, we will send a meter reading agent to take an opening reading from your meter. This means that your account will be accurate from the moment you transfer to us.

We will also send this reading to your previous supplier so that they can close your account with the same reading.

This meter reading can be taken from five days before to five days after the transfer.

We always advise our customers to take their own meter readings too, just in case the agent isn’t able to access your meter during this  time. You can email this reading to us at [email protected] or call us on 0333 003 7874.


Please take a meter reading from your business electricity meter as close to the date of your transfer as you can. The reading can be taken from five days before to five days after the transfer.

Please email the reading to us at [email protected] or call us on 0333 003 7874.

My opening meter reading is an estimate. How do I get this changed?

If you don't have a meter reading from when you transferred to us, don't worry. Just take a meter reading now and another one in five days' time and then contact our Customer Care on 0333 003 7874 with this information - we will do the rest.

If you have an accurate opening reading and would like us to use this instead of the meter reading that we have used, please call our New Starts Team on 0333 003 7874 or email [email protected].

What should I do if I haven't received my final invoice from my previous supplier?

When we obtain an opening meter reading, we send this to your previous supplier so they can produce your final invoice. If you have not received your final invoice within a month of changing suppliers, we suggest that you contact your previous supplier.

When will I receive my first bill/invoice?

We aim to produce your bill within 8 weeks of taking over your supply.