Help & support
Use the red search bar below to find what you are looking for, or browse the topics on the left hand side.
What do I do if there is a gas emergency?
If you can smell gas and believe there is a gas leak follow these important steps:
- Open doors and windows for ventilation
- Do not turn any electrical switches on or off
- Extinguish all naked flames
- Turn the gas off at the meter/emergency control and leave it off until the escape has been repaired
- Report the gas escape on 0800 111 999
- If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the National Grid engineer arrives
Visit our Gas & Electrical emergencies page for more information.
Is this answer useful?
Thank you for your feedback
Do you still need help? Get in touch with one of our business energy experts.