Contact Information

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If you are moving premises, please use the moving premises form and for refunds, use refunds form. For anything else, please get in touch using the form below or call us on 0333 003 7874.

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Are you a Total Gas & Power customer?
Meter Point Reference number (Gas) or Meter Point Administration Number (Electricity).
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0333 003 7874

Monday - Friday, 9am to 5pm


Email us

You can email our specialist teams below:

New customers

Just started with us? We can help with any account queries.

Moving premises

Helping you when you have moved in or out of a premises.


For any query relating to a payment on your account. This department can also take payment over the phone.

Customer care 

Our offices