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Contact Information

We are unable to take any calls at the moment due to the current crisis. 

To let us know you want to speak to us, please complete the form below and select ‘Request a Callback’. We aim to call you back within 24 hours, usually between the hours of 10am and 2pm.  If you’d prefer to be contacted by email, please use one of the other options from the menu.

We apologise for any inconvenience and will do our best to get back to you as quickly as possible.

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Are you a Total Gas & Power customer?
Meter Point Reference number (Gas) or Meter Point Administration Number (Electricity).
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If you are moving premises, please use the moving premises form and for refunds, use refunds form. For anything else, please get in touch using the form below.


Email us

You can email our specialist teams below:

New customers

Just started with us? We can help with any account queries.

Moving premises

Helping you when you have moved in or out of a premises.


For any query relating to a payment on your account. This department can also take payment over the phone.

Customer care 

Our offices

Redhill office


Bridge Gate,

55-57 High Street,

Redhill, Surrey,


Leeds office


1280 Century Way,


LS15 8ZB

Canary Wharf - Trading office


Total Gas & Power Ltd.,

10 Upper Bank Street,


E14 5BF