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Faster and more reliable switching

Ofgem to overhaul the change of supply process

Ofgem has launched the programme which will deliver the regulatory and operational changes to speed up switching and make it more reliable.

The industry is in the blueprint development stage and expects more information on the solution architecture of the new system during 2018. A tender will be run during 2018 to appoint the service provider that will deliver the new gas and electricity switching arrangements.

This will be a major industry change at considerable cost to energy suppliers. More information can be found on the Switching Programme page of Ofgem’s website:

https://www.ofgem.gov.uk/publications-and-updates/delivering-faster-and-more-reliable-switching-proposed-new-switching-arrangements