Skip to content
Please check an answer for every question.
Cookie settings

Total may deposit the following categories of cookies: Cookies for statistics, targeted advertising and social networks. You have the possibility to disable these cookies, these settings will only be valid on the browser you are currently using.

Enabling this cookie category allows you to establish statistics of traffic on the site. Disabling them prevents us from monitoring and improving the quality of our services.
Our website may contain sharing buttons to social networks that allow you to share our content on these social networks. When you use these sharing buttons, a link is made to the servers of these social networks and a third-party cookie is installed after obtaining your consent.
Enabling this cookie category would allow our partners to display more relevant ads based on your browsing and customer profile. This choice has no impact on the volume of advertising.

Faster and more reliable switching

Ofgem to overhaul the change of supply process

Ofgem has launched the programme which will deliver the regulatory and operational changes to speed up switching and make it more reliable.

The industry is in the blueprint development stage and expects more information on the solution architecture of the new system during 2018. A tender will be run during 2018 to appoint the service provider that will deliver the new gas and electricity switching arrangements.

This will be a major industry change at considerable cost to energy suppliers. More information can be found on the Switching Programme page of Ofgem’s website: