Our Standards and Ethics

Standards

ISO Certification

Total Gas & Power has been registered to ISO since 1994. We realise the importance and underlying values the certification holds. The quality standard ISO encompasses the beliefs and attitudes of our business to become a premium service provider.

Treating Customers Fairly

Total Gas & Power believes in the mutual benefits of excellent customer service. We will behave and carry out actions in a fair, honest, transparent, appropriate and professional manner.

Back-billing

Total Gas & Power adheres to the ICoSS Non-Domestic back-billing principles which are voluntary standards for back-billing of micro-business energy customers. This document can be found here.

Institute of Customer Service

We are proud members of the Institute of Customer Service. The Institute supports businesses in their quest to improve the client experience and business performance.

The Institute of Customer Service - Member

Visiting a Customer's Premises

Visiting a customer's premises is an important part of several of the routine activities Total Gas & Power carries out as a business to business energy supplier.

We are committed to ensuring that the experience customers have when one of our representatives does visit their premises is a quality one, and one that reinforces our focus on customer service.

New measures to help us improve the service we deliver to you

Customer On-boarding Process
We have improved the way that we welcome you to Total Gas & Power by sending all new customers a welcome booklet containing useful, up-to-date information. We also attempt to contact all new customers between when you accept a price from us to when you receive your first bill.

Ethics

Total is committed to growing its business based on shared values and common principles that clearly assert its ethical standards and accountability for all its businesses. Ethics Charter

The information above is correct as of May 2017.