Our Standards and Ethics

Total Gas & Power believes in the mutual benefits of excellent customer service. We will behave and carry out actions in a fair, honest, transparent, appropriate and professional manner.

Total Gas & Power adheres to the ICoSS Non-Domestic back-billing principles which are voluntary standards for back-billing of micro-business energy customers. This document can be found here.

We are proud members of the Institute of Customer Service. The Institute supports businesses in their quest to improve the client experience and business performance.

Visiting a customer's premises is an important part of several of the routine activities Total Gas & Power carries out as a business to business energy supplier.

We are committed to ensuring that the experience customers have when one of our representatives does visit their premises is a quality one, and one that reinforces our focus on customer service.

Customer On-boarding Process
We have improved the way that we welcome you to Total Gas & Power by sending all new customers a welcome booklet containing useful, up-to-date information. We also attempt to contact all new customers between when you accept a price from us to when you receive your first bill.