Complaint still not resolved?
If you still remain unsatisfied with the response to your complaint, and we have informed you that we can take no further action, or 8 weeks has passed since you originally told us about your complaint, you have the right to contact the Energy Ombudsman. The Ombudsman is there to help resolve disputes between energy suppliers and their customers. It is free to use their services, and they are totally independent – they do not take sides, and make their decision based only on the information available. Their final decision is binding on the energy supplier, not the customer.
The Energy Ombudsman can be contacted as follows:
Complaints are monitored by Total Gas & Power for training purposes and to ensure that we meet our company standards, as well as identifying areas where we can make improvements for the benefit of all our customers.